I forgot the username or password for the account I use with Office

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Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is an Office for home or Office for business product.

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Office for home

If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account. Office 365 subscriptions: The following products include the fully installed Office applications. Office 365 Home Office 365 Personal Office 365 University Office 2016 or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications. Office Home & Student Office Home & Business Office Professional Office Professional Plus*

Tip: * If you have Office Professional Plus through your company's subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Stand-alone Office 2016 or 2013 apps available as one-time purchases Word Excel PowerPoint OneNote Outlook Access Publisher Project Visio

Office for business

If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school. Office 365 Subscriptions: The following products include the fully installed Office applications. Office 365 Business Office 365 Business Premium

  Office 365 A5

  Office 365 ProPlus Office 365 Enterprise E3 Office 365 Enterprise E4 Office 365 Enterprise E5 Office 365 Nonprofit Business Premium Office 365 Nonprofit E3 Office 365 Nonprofit E5 Office 365 U.S. Government Community G3 Office 365 U.S. Government Community G5 Project Online Professional Project Online Premium Visio Pro for Office 365 Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Office 365 Business Essentials Office 365 Enterprise E1 Office 365 A1 Office 365 Nonprofit Business Essentials Office 365 Nonprofit E1 Office 365 U.S. Government G1 Project Online Essentials Volume license versions of Office 2016 or Office 2013

  Office Professional Plus

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The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in to My Account. For help with this username or password, select from the options below:

Forgot your username

Open an Office 2016 app to see your username Use your product key Look for emails

Reset or change your password

Reset your Microsoft account password Change your Microsoft account password

Account Issues

Check what you typed You have more than one account with Office Your account is correct, but it's not working

Outlook email accounts

Change your password in Outlook.com Change your password in Outlook app

Contact support

Still need help?

Already have an installed copy of Office 2016? Open any Office app to see who Office belongs to

1. Open any Office application, for example Word or Excel.
2. Select File. If you didn't open an existing document, you may need to create a new document to see the File menu.
3. From the navigation on the left, select Account.
4. Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.If you don't see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. The account information should now be available.

If you have one, use the product key you previously redeemed for Office 2016 or Office 2013

Use your product key to see a portion of your Microsoft account

1. If your copy of Office came with a 25-character product redemption key like in the image below or on an email receipt, (whether or not you have a key depends how you got your copy of Office), try the following using your key:
2. Go to www.office.com/setup. Enter any Microsoft account or follow the prompts to create a new one.
3. After signing in, type the 25-character key that came with your copy of Office.
4. On the My Office Account page, you'll see a portion of the Microsoft account you used to buy or activate Office, or that you used when you first signed in to My Account.
5. Select the link Sign in with your other Microsoft account, and then sign in with the correct Microsoft account.

If this isn't enough to remember your Microsoft account, you don't have or never received a product key, or someone installed Office on your behalf with a different email address and password, contact support by selecting the Ask support (it's free) link on the My Office Account page to review your options.

Look for emails from Microsoft

Check other email accounts you use regularly for emails from Microsoft or Office about your account. They may mention your account name.

Reset the password of your Microsoft account

1. If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx.
2. Follow the prompts to reset your password.

Change your Microsoft account password

1. Go to https://login.live.com and sign in with your existing username and password.
2. Select Security > Change password.
3. Follow the prompts to enter your current password, then the new password you want, and then enter the new password again.
4. Select Save.

Check that you typed your account name correctly

Double-check that you spelled your account name correctly. Check for typos and make sure characters aren’t swapped around. Try a couple different variations.

You may be signing in with the wrong account such as a work or school account name, or an account that isn't a Microsoft account

You need to use the Microsoft account you associated with Office. If you tried to sign in using an account that was supplied by your work or school, you may not have a Microsoft account or you just entered the wrong account.

For help with work or school accounts, click the Office for business tab at the top of this article for solutions.

If you're currently signed in with a work or school account, but you're actually trying to sign in to manage your personal version of Office at My Account, you first need to sign out of your work or school account and then sign in with the correct Microsoft account.

Your account is correct, but it's not working

For additional help with Microsoft account sign in issues such as blocked accounts, two-step verification, security codes, or issues with your account while travelling, see When you can't sign in to your Microsoft account.

You want to change your Outlook.com password

For help with changing or updating the password you use to sign in to Outlook.com, see Change my password in Outlook.com.

You want to change or update your account in the Outlook desktop application

For password changes to the Outlook desktop application on your PC or Mac, see Change email account settings (in Outlook on a PC) or Update your password in Outlook 2016 for Mac.

Still need help?

 If none of these options help and you still can't remember your Microsoft account, our support agents at contact support might be able to help. You may need to create a temporary Microsoft account to reach support.

Be sure to have your product key and proof of purchase ready.

Note: Our Chat and Call Answer Desk is not available for users signed-in using a work or school account associated with an Office for business product. See the Office for business tab at the top of this article to find support options for work or school accounts.

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The email account your work or school assigned to you is the same account associated with the copy of Office you got through your work or school. For help with this username or password, select from the options below:

Forgot your username

Contact your admin Open an Office 2016 app to see your username

Reset or change your password

Get your admin to reset password Reset your own password Change your password

For Office 365 in China or Germany

You use Office 365 operated by 21Vianet in China You use Office 365 Germany

Switch between accounts

Sign in with a different account

Contact your admin for your username and password

Contact your admin who can retrieve the username and reset the password for your work or school account.

If Office 2016 is installed, open any Office app to see your username

If you have Office 2016 installed, in most cases you can view the work or school account associated with Office by opening a desktop Office application.

1. Open any Office application, for example Word or Excel.
2. Select File. If you didn't open an existing document, you may need to create a new document to see the File menu.
3. From the navigation on the left, select Account.
4. Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.If you don't see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. Look for the Belongs to: account.

You know your username, but forgot the password and need to reset it

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don't have permission to change your password.

You know your password, but you want to change it

You can only do this if your admin has given you permission to update your password in Office 365.

1. Go to www.office.com/signin and sign in with your work or school account username and existing password.
2. Go to Settings  > Password.
3. Make your changes and click Save.

Your organization uses Office 365 operated by 21Vianet in China

The sign in location for Office 365 operated by 21Vianet in China is, https://login.partner.microsoftonline.cn/.

If you're signing in to the correct location, but still can't remember your username and password, contact your admin.

Your organization uses Office 365 Germany

The sign in location for Office 365 Germany is, https://portal.office.de.

If you're signing in to the correct location, but still can't remember your username and password, contact your admin.

Sign in with a personal account instead of a work or school account

If you're trying to sign in to the My Account page for your work or school version of Office and you're already signed in with a different account, you need to sign out of that account and then sign in with the correct work or school account.

Another option is to open a private browsing session in a new browser window. (Search your browser's help if you don't know how to do this.) When you open a private browsing session your browsing data (history, temporary internet files, and cookies) isn't saved so you can sign in with a different account.

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